Terms of Service

1. Acceptance of these terms

By accessing https://www.anithrasolutions.com or any subdomain (the “Site”), you agree to these Terms of Service. If you do not agree, please do not use the Site. If you are accepting on behalf of an organisation, you confirm you have authority to bind that organisation.

These terms should be read with our Privacy Policy and Cookie Policy, which are incorporated by reference.

2. Who you are contracting with

The Site is operated by Anithra Solutions Private Limited. Where you engage us for services, your counterparty is determined by your location and is recorded in the applicable order form or statement of work:

• Anithra Solutions Inc. — clients in the United States and Canada.
• Anithra Solutions UK Ltd — clients in the United Kingdom, the EEA and the rest of Europe.
• Anithra Solutions Private Limited — clients in India, Asia-Pacific and elsewhere.

Each entity contracts on its own behalf and is not liable for the obligations of another.

3. Use of this website

You may use the Site for lawful purposes only. You agree not to:

• use it in any way that breaches applicable law or regulation;
• attempt to gain unauthorised access to the Site, its servers, or any connected system;
• introduce malware, conduct a denial-of-service attack, or otherwise interfere with normal operation;
• scrape, harvest or systematically extract content except by a search engine operating within our robots directives;
• reproduce, distribute or create derivative works from Site content beyond fair dealing or fair use, without our written permission.

We may withdraw or amend the Site without notice and are not liable if it is unavailable at any time. Security researchers are welcome: please follow the coordinated disclosure process described in the Trust Centre. We will not pursue legal action for good-faith research conducted within that policy.

4. Services and statements of work

Services are provided under a signed order form, master services agreement or statement of work (each an “SOW”) that specifies scope, deliverables, timelines, acceptance criteria, fees and any service levels. In the event of conflict, the order of precedence is: the SOW, then the master agreement, then these terms.

Nothing on the Site is an offer capable of acceptance. Descriptions of our platforms and practices are for information; specific commitments are made only in a signed SOW.

Change control. Changes to scope are agreed in writing before the work is performed, with any effect on fees and timeline stated. We will not perform out-of-scope work and invoice you for it afterwards.

Client responsibilities. Timely access to systems, environments, data and decision-makers is a precondition of our estimates. Delays caused by unavailability of these may shift agreed dates and, where they cause idle resourcing, may attract charges specified in the SOW.

5. Fees, invoicing and taxes

• Fees are stated in the SOW, exclusive of taxes unless expressly stated otherwise.
• Retainers are invoiced monthly in advance. Fixed-scope work is invoiced against milestones. Payment terms are 30 days from invoice date unless the SOW says otherwise.
• Overdue amounts may attract interest at 1.5% per month or the maximum permitted by law, whichever is lower. Under the UK Late Payment of Commercial Debts (Interest) Act 1998, statutory interest and compensation may apply to UK contracts.
• You are responsible for all applicable taxes other than taxes on our income. Where withholding tax applies, the amount payable is grossed up so we receive the invoiced sum, unless a double taxation treaty relief certificate is supplied.
• Pre-approved travel and third-party costs are recharged at cost with documentation.

6. Intellectual property

Site content. All content on the Site — including text, design, code, marks and logos — is owned by or licensed to Anithra Solutions Private Limited and protected by intellectual property law. “Anithra”, “Anithra Solutions”, “Orbit Commerce”, “BookMyPlots”, “Ledgerline”, “Vaultra”, “Pulsr” and “Shareprops” are our marks.

Client deliverables. Subject to full payment, all work product created specifically for you under an SOW — source code, designs, documentation and infrastructure definitions — assigns to you on payment.

Background IP. Our pre-existing platform components, tools, libraries and know-how remain ours. Where a deliverable incorporates them, you receive a perpetual, worldwide, non-exclusive, royalty-free licence to use, modify and maintain them as part of that deliverable. Background IP included in a deliverable is identified explicitly in the SOW rather than in a schedule you have to hunt for.

Open source. Deliverables may include open-source components, each governed by its own licence. We provide a bill of materials with licences identified, and we will not introduce copyleft-licensed code into a proprietary deliverable without your written agreement.

Publicity. We will not name you as a client or describe your project publicly without your prior written consent.

7. Confidentiality

Each party will keep the other’s confidential information confidential, use it only for the purposes of the engagement, and protect it with at least the care it applies to its own confidential information. Obligations survive termination for five years, and indefinitely for trade secrets and personal data. The usual exceptions apply: information that is public through no breach, independently developed, lawfully received from a third party, or required to be disclosed by law — in which case the disclosing party gives notice where legally permitted.

8. Data protection

Where we process personal data on your behalf we do so as processor under a Data Processing Agreement incorporating, as applicable, the UK IDTA or the EU Standard Contractual Clauses. Our current sub-processors are published at Sub-processors and we give at least 30 days’ notice of additions, with a right to object on reasonable data-protection grounds. See the Privacy Policy for how we handle personal data as controller.

9. Warranties and disclaimers

We warrant that services will be performed with reasonable skill and care by suitably qualified personnel, and in accordance with the SOW. Deliverables carry the warranty period stated in the SOW (typically 90 days), during which we will correct defects that cause a material failure to conform, at no charge.

Except as expressly stated, the Site and its content are provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or uninterrupted availability. Nothing on the Site is legal, financial, tax, investment or professional advice, and it must not be relied on as such.

Nothing in these terms excludes or limits any warranty or right that cannot lawfully be excluded, including under the UK Consumer Rights Act 2015 or the Indian Consumer Protection Act, 2019 where those apply to you.

10. Limitation of liability

Nothing in these terms limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; a party’s indemnity obligations; breach of confidentiality; or any liability that cannot lawfully be limited.

Subject to that, and to the maximum extent permitted by law:

• neither party is liable for indirect, special or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, business opportunity or data, however arising; and
• each party’s total aggregate liability arising out of or in connection with an engagement is limited to the fees paid and payable under the applicable SOW in the twelve months preceding the event giving rise to the claim.

For use of the Site alone, where no SOW exists, our total aggregate liability to you is limited to USD 100.

Each party will take reasonable steps to mitigate its loss. Claims must be brought within twelve months of the date the claimant became aware, or ought reasonably to have become aware, of the circumstances giving rise to them.

11. Indemnities

We will defend you against any third-party claim that a deliverable, as delivered by us and used in accordance with the SOW, infringes that third party’s intellectual property rights, and will pay damages finally awarded or agreed in settlement. This does not apply where the claim arises from your modification of the deliverable, its combination with anything not supplied by us, or your specification or materials.

You will defend us against any third-party claim arising from content, data or materials you supply, or from your use of a deliverable in breach of the SOW or applicable law.

In each case the indemnified party must give prompt notice, allow the indemnifying party to control the defence, and provide reasonable cooperation at the indemnifying party’s expense.

12. Term and termination

• Retainers continue until terminated by either party on 30 days’ written notice, subject to any minimum term in the SOW.
• Fixed-scope engagements run until the deliverables are accepted, and may be terminated for convenience by you on written notice, with fees payable for work performed and non-cancellable commitments incurred to that date.
• Either party may terminate immediately for material breach that is not remedied within 30 days of written notice, or on the other’s insolvency.

On termination we will, at no additional charge, deliver a documented handover: architecture records, runbooks, credential rotation, a recorded walkthrough and up to two weeks of overlap support. Accrued fees remain payable. Provisions that by their nature should survive — intellectual property, confidentiality, liability, governing law — survive.

13. Compliance, sanctions and anti-bribery

Each party will comply with all applicable laws, including anti-bribery and anti-corruption law (the UK Bribery Act 2010, the US Foreign Corrupt Practices Act and the Indian Prevention of Corruption Act, 1988), modern slavery and human trafficking law, and applicable export control and economic sanctions regimes. Neither party will offer or accept any improper payment or advantage in connection with the engagement. We maintain a whistleblowing channel at legal@anithrasolutions.com.

14. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemic, government action, failure of public telecommunications or utilities, or third-party cloud provider outage — provided the affected party gives prompt notice and uses reasonable efforts to mitigate. If the event continues beyond 60 days, either party may terminate the affected SOW without liability.

15. General

• Independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship between the parties.
• Non-solicitation. During an engagement and for twelve months afterwards, neither party will knowingly solicit for employment any individual materially involved in it, without written consent. General advertising not targeted at those individuals is not a breach.
• Assignment. Neither party may assign without the other’s written consent, except to an affiliate or to an acquirer of substantially all of its business.
• Entire agreement. The SOW, master agreement and these terms are the entire agreement and supersede prior discussions, excluding liability for fraudulent misrepresentation.
• Severability. If any provision is held unenforceable, the remainder continues in full force.
• No waiver. A failure to enforce a right is not a waiver of it.
• Third parties. Except for the indemnities, no third party has rights under the UK Contracts (Rights of Third Parties) Act 1999 or equivalent.
• Notices. Notices must be in writing to the registered address of the contracting entity, copied to legal@anithrasolutions.com.

16. Governing law and disputes

The governing law and forum follow the contracting entity:

For use of the Site where no SOW exists, the law of England and Wales applies, without prejudice to any mandatory consumer protection rights available to you in your country of residence.

Escalation. Before commencing proceedings, the parties will escalate the dispute to a senior representative of each and attempt to resolve it in good faith within 30 days. This does not prevent either party seeking urgent injunctive relief. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Contact

Questions about these terms: legal@anithrasolutions.com.
Anithra Solutions Private Limited, Level 4, Cyber Gateway, HITEC City, Madhapur, Hyderabad 500081, Telangana, India.